ETI Malta - AGB

Stand 2026

Complaints

We value all feedback on our service from our clients. We strive to maintain the highest possible levels of standards in all departments at ETI.  Any complaints or any reservations should be made in writing to ETI Malta during the duration of the course by using the programme review forms or any other written medium. These are to be submitted in the feedback box or handed directly to the ETI    management. ETI cannot be held responsible for any complaint received after the client’s departure.

Registration

Registration for a course programme could be applied through the online registration forms found on this website. Registration forms will be duly acknowledged and confirmed by ETI. If an entry visa is required then an Entry Visa Administration Fee of €25 is applicable. Entry Visa Administration Fees are non-refundable. Please see payment details below.

Payment of Fees

Once the registration form is received, a Confirmation of Acceptance letter is issued within 24 hours in normal working days or within 72 hours on weekends and public holidays. Any unpaid balance should be paid by not later than two weeks before the start date of the course Payments should be made in Euro € or another currency which will be converted to Euro € at the rate of exchange on the date received. Our bank details are

Beneficiary Executive Training Institute Ltd.
IBAN MT90 MMEB 4402 6000 0000 0211 5178 001
Bank Address HSBC Bank Malta plc
High Street, Sliema MALTA VLT 1549
Swift Code MMEBMTMT

It is recommended to email a copy of the bank confirmation or proof of payment to ETI. All bank charges for payment by Bank Transfer are to be paid by the client. ETI reserves the right not to accept any individual for tuition if full payment of course fees has not been paid to ETI within the stipulated time.

Cancellation Fees

On registration payment in full of the total invoice must be paid at least 4 weeks prior to the arrival date. If the Enrolment Form date is less than 4 weeks prior to the student arrival date the full amount of the Invoice is due for payment.

Cancellation of bookings must be received in writing and are subject to a cancellation fee as follows:

• €150.00 charge (including registration fee) if cancellation is made more than 7 days prior to arrival.
• 1-week Tuition charge and accommodation fee (amounting to 3 nights’ accommodation) if cancelation is made between 1-7 days prior to arrival
• No refund if cancelation is made on date of arrival or within 1 day from course start date, which includes no-shows or cancelation is made after commencement of a course
• There will be no refund for any cancelation of flights or insurance made with ETI.
• There will be a refund or postponement of any payments made (as a credit voucher) if cancellation or postponement is made more than 4 weeks to the arrival date. Postponement of any booking is subject to an administration fee of €150.00. Postponement must be done more than 7 days before arrival. Any refund shall be paid to the person who paid for the booking and in the same manner as the booking was paid for.
• For the avoidance of doubt, any partial week is considered as a whole week, if and where applicable.

If ETI is closed due to a force majeure, no refund is given. A credit voucher is issued for course and accommodation (if booked with ETI) as booked. There is no refund for any flights and travel insurance fees if booked with ETI. Medium/ High Season supplement fees may apply to any accommodation booked and postponed. Any refund shall be paid to the person who paid for the booking and in the same manner as the booking was paid for.

Travel Insurance

ETI recommends all trainees to make arrangements for an adequate travel insurance which should include coverage for medical and repatriation costs in case of any accidents or sickness including any coverage for issue related to pandemic circumstances. ETI provides an insurance cover which provides financial protection and medical assistance for trainees at ETI during their stay in Malta. The €20 premium covers a 2 week stay and €10 per additional week thereafter (weeks 3 onwards).

Accommodation

ETI offers adult trainees a range of accommodation options as follows: Host Family (Homestay), Inhouse Residence, Shared Apartment Residence and Hotels.  Guests may only select Shared Room Accommodation in the InHouse Residence or Hotels if booking the room with a friend/relative/partner, otherwise Hotel Regulations apply; i.e. when a person selects a room but is alone in the room the Single Room Supplement fee applies. Guests staying at host families and requesting a special diet of any kind, such as coeliac, must pay a supplement fee as published in the Price List.  All guests’ students must follow the relevant House Rules as per accommodation option. ETI reserves the right to charge for any additional VAT and other Government imposed taxes registered after guests’ booking is confirmed.

ETI Fees may be subject to changes where Government taxes may apply over the period. Hotel Rates are indicative. Hotel rates for particular periods will be quoted and confirmed by ETI on the date of registration. Accommodation rates in Homestays and all Residences include an Eco-Tax of €0.50c per day (to a maximum of €5.00) per person. Hotel rates excludes the Eco-Tax, this must be applied directly to the hotel.

All guests staying in the Inhouse Residence or Self Catering Apartment residences must pay a deposit of €100.00 in cash on check in or prior to start of the course and which said deposit may be refunded in full on check out providing that there are no pending charges or that the resident is not responsible for any damage of any nature, including but not limited to furnishings , equipment and fittings while staying in the ETI/ESE accommodation. Residents must pay before check out for any charges exceeding the deposit.  Airport Transfers on Airport Shuttle Transport Service on arrival from airport are included when accommodation is booked through ETI. The departure airport transfers are not included in rate. Airport Departure Transfers can be arranged from accommodation booked by ETI at a fee of €30.00    Private airport transfers by taxi can be booked for €55.00 which includes both the arrival and departure airport transfers. Check in into Accommodation is at 15:00 hrs of day booked and Check out time is at 11:00 hrs. All Residences and Hotels are non-smoking buildings. Smoking is only allowed on external terraces. Residents or their guests found smoking indoors may be charged a fee of €100.00 per person. No guests are allowed in the Residences or Residences’ rooms.

Maid Services is provided once a week and includes towels and linen changes in the Residence Self Catering Apartment. The rooms in the Inhouse /ESE Residence are made up on weekdays and the linen and towels are changed twice per week. Wet towels and dirty linen should be left in the bedroom and not placed in the hallway. Additional towel changes can be made for a fee of €5. If rooms or apartments are left in an unacceptably dirty condition and require excessive cleaning, guests will be changed a minimum of €50. Room changes can only be made by the Accommodation Management and a €30 fee/charge applies.

Public Holidays
ETI will be closed on public holidays.

• 1st January New Year’s Day
• 10th February Feast of St Paul’s Shipwreck
• 19th March Feast of St Joseph
• Good Friday
• 31st March Freedom Day
• 1st May Worker’s Day
• 7th June Sette Giugno
• 29th June Feast of St Peter and St Paul
• 15th August Feast of the Assumption
• 8th September Feast of Our Lady of Victories
• 21st September Independence Day
• 8th December Feast of the Immaculate Conception
• 13th December Republic Day
• 25th December Christmas Day

Force Majeure

ETI Malta will not be responsible for any failure to comply with any obligation and will not be liable for payment of compensation if the failure is beyond ETI Malta’s reasonable control. ETI Malta shall not be responsible for any costs incurred by or on behalf of any individual caused by force majeure. Such cause may include, but is not limited to, losses, damage, cancellations or delays, strike action, civil strife, war, natural or nuclear disaster and unusually adverse weather conditions, virus pandemics, epidemics, health emergency, prolonged shortage of energy supplies, terrorist activity, acts of state or governmental action prohibiting ETI from performing its respective obligation.

Liability

The Directors, management and staff of ETI Malta will not be liable for personal accident and/or the theft, loss or damage of personal property belonging to clients. Whilst ETI Malta will try to provide assistance to its clients at all times, the Directors, management and staff of ETI Malta will not be liable for decisions taken by the local authorities. This also includes any procedures and decisions  regarding entry visas or visa extensions.

General Conditions

ETI Malta reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of any participant who requires urgent medical attention in Malta and to immediately repatriate, at the individual’s expense, any individuals who suffer from a serious medical or psychological condition which was not disclosed in this registration form. ETI Malta reserves the right to change training session times at its discretion and may use rooms in alternative premises of a similar standard. When enrolling with ETI Malta, the applicant consents to and authorizes ETI Malta to process any personal data in accordance with the Data Protection Act of Malta and to transfer / disclose such data to other companies as deemed necessary for the successful provision of the services enrolled for and any purpose associated thereto.

BERATUNG AUF DEUTSCH bei
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